Privacy Policy

Effective Date: September 5, 2026

At Klyvo, we value the privacy of everyone who visits our website or purchases from our store. This Privacy Policy describes the types of information we may collect, why we use it, how it may be shared, and the choices available to you.

By accessing or using the Klyvo website, you agree to the practices described below.

1. Information We Collect

We may receive personal and technical information when you browse our website, create an account, place an order, communicate with our team, or otherwise interact with Klyvo.

Depending on the circumstances, this information may include:

Name and contact details
Email address
Telephone number
Billing and delivery information
Order history and transaction details
Information provided to customer support
IP address
Browser and device information
Website activity and interaction data
Information collected through cookies and similar technologies

The information we collect depends on the features and services you use.

2. Information Provided Directly by You

You may voluntarily provide information when completing a checkout, subscribing to communications, submitting a support request, creating an account, participating in a promotion, or contacting us.

We use this information for the specific business purposes for which it was reasonably provided and for other legitimate purposes described in this Privacy Policy.

3. How Klyvo Uses Information

Personal information may be used to:

Complete and manage purchases
Process payments through our payment partners
Arrange order fulfillment and delivery
Send confirmations and transactional notifications
Respond to customer service requests
Handle returns, exchanges, and refunds
Improve our website and shopping experience
Monitor website performance
Detect and investigate potentially fraudulent activity
Maintain appropriate business records
Communicate information about products, services, or promotions where permitted
Meet legal, regulatory, and compliance obligations

We seek to use personal information only when there is a legitimate reason to do so.

4. Payment Processing

When you make a purchase, payment information may be handled by third-party payment providers that process transactions on our behalf.

Depending on the payment method, Klyvo may not receive or retain complete payment card details. Payment providers may collect and process payment information under their own terms and privacy policies.

We recommend reviewing the privacy information provided by your selected payment service when applicable.

5. Cookies and Online Technologies

Klyvo may use cookies, pixels, tags, and similar technologies to support website functionality and better understand visitor activity.

These technologies may allow us to:

Keep products in your shopping cart
Remember certain preferences
Recognize returning visitors
Measure website traffic
Evaluate marketing performance
Identify technical issues
Improve content and navigation

Your browser may provide options for controlling cookies. Restricting certain technologies may affect the functionality of some parts of the website.

6. Information from Service Providers

Klyvo may receive information from companies that help us operate our business.

For example, fulfillment partners, shipping companies, analytics providers, payment processors, hosting providers, advertising services, and customer support platforms may provide information necessary for us to perform their services or maintain our operations.

These providers may process information according to their own contractual obligations and applicable privacy requirements.

7. When Information May Be Shared

Klyvo may disclose relevant information to third parties when doing so is necessary for legitimate business purposes.

Recipients may include:

Payment and financial service providers
Delivery and logistics companies
E-commerce and technology providers
Website hosting and infrastructure providers
Analytics and performance services
Marketing and advertising partners
Customer service providers
Professional advisers
Government agencies or authorities when legally required

We do not intend to sell customers' personal information as a source of revenue.

8. Marketing Messages

Where permitted by applicable law, Klyvo may use contact information to send promotional material, special offers, product announcements, or other marketing communications.

You may stop receiving promotional emails by using the unsubscribe option included in those messages.

Opting out of marketing communications will not necessarily prevent us from sending important service-related communications, such as order confirmations, delivery updates, or information concerning an existing purchase.

9. Data Protection

Klyvo uses reasonable safeguards designed to reduce the risk of unauthorized access, misuse, alteration, disclosure, or destruction of personal information.

Despite these precautions, no online system or electronic transmission can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security for information transmitted over the internet.

10. How Long We Keep Information

Personal information may be retained for as long as reasonably necessary to fulfill the purposes for which it was collected.

Retention periods may depend on factors such as:

The nature of the information
The reason it was collected
Whether an active customer relationship exists
Legal and accounting requirements
Dispute resolution needs
Fraud prevention and security considerations

When information is no longer required, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate information
Request deletion where legally applicable
Object to or restrict certain forms of processing
Withdraw consent when processing relies on consent
Request information about how your data is handled

Some rights may be subject to legal exceptions or verification requirements.

To submit a privacy-related request, contact Klyvo using the information provided below.

12. Identity Verification

To protect personal information from unauthorized requests, we may need to verify the identity of a person submitting a privacy request.

We will only request information reasonably necessary for this verification process and will handle such information according to applicable privacy requirements.

13. Children's Information

Klyvo does not intentionally seek to collect personal information from children where such collection is prohibited by law.

If you believe that a child has submitted personal information to us in circumstances where it should not have been collected, please contact us so that the matter can be reviewed.

14. Third-Party Websites

Our website may contain links, integrations, or references to websites and services operated independently from Klyvo.

Once you leave our website, the privacy practices of the external service may apply instead. Klyvo does not control the privacy policies or security practices of independent third parties.

We encourage you to review their applicable policies before submitting personal information.

15. International Processing

Some companies and service providers supporting Klyvo may operate in countries different from your place of residence.

As a result, personal information may be transferred, stored, or processed internationally. Where required, appropriate measures will be taken to address applicable requirements concerning such transfers.

16. Changes to This Privacy Policy

Klyvo may update this Privacy Policy periodically to reflect changes in our services, technology, business operations, or legal obligations.

When modifications are made, the revised policy will be posted on this page and the effective date will be updated accordingly.

We encourage visitors to review this page periodically.

17. Contact Klyvo

If you have questions about this Privacy Policy, want to make a privacy request, or need additional information about how your personal data is handled, please contact us through the customer service information available on the Klyvo website.

Klyvo
Customer Support

This Privacy Policy provides general information about Klyvo's data practices and should be considered together with our Terms of Service and other applicable store policies.