Refund Policy

Effective Date: September 5, 2026

At Klyvo, we want customers to feel confident when purchasing from our store. If something goes wrong with an order, we provide a process for reviewing refund requests based on the circumstances of each case and the rights applicable to the purchase.

1. Refund Eligibility

A refund may be approved when circumstances justify reimbursement, including situations where:

• An order is canceled before fulfillment has been completed.

• A product arrives defective or materially damaged.

• The item delivered is not the product that was ordered.

• Klyvo is unable to fulfill an accepted order.

• A shipment is determined to be lost and cannot reasonably be recovered.

• A refund is required under applicable consumer protection legislation.

Refund decisions may depend on the specific circumstances and available evidence.

2. Cancellation Requests

If you no longer wish to receive an order, contact Klyvo as soon as possible.

We will attempt to accommodate cancellation requests while the order remains within a stage where cancellation is operationally possible. Once an order has entered fulfillment or been dispatched, cancellation may no longer be available.

If cancellation is successfully completed, any eligible refund will be processed through the original payment method.

3. Defective or Damaged Products

If your product arrives with a defect or significant damage, please notify us promptly after delivery.

To evaluate the situation, Klyvo may request photographs, videos, order information, or a description of the issue. This allows us to determine whether the product qualifies for a refund, replacement, or another appropriate remedy.

Customers should not dispose of a damaged product or its packaging until the matter has been reviewed when retaining them is reasonably possible.

4. Incorrect Orders

If the product received does not match the order placed, contact Klyvo with the relevant order details.

After confirming the discrepancy, we may offer a replacement, refund, or another appropriate resolution depending on product availability and the circumstances involved.

5. Refunds for Undelivered Orders

If an order fails to arrive, Klyvo may first review available tracking information and, where appropriate, investigate the shipment with the relevant carrier.

A refund may be considered when the shipment is confirmed as lost, returned under circumstances attributable to Klyvo, or otherwise qualifies for reimbursement.

A temporary delivery delay does not automatically constitute grounds for an immediate refund.

6. Return Requirement

Certain refund requests may require the product to be returned before reimbursement can be finalized.

When a return is necessary, Klyvo will provide instructions regarding the applicable return procedure. Customers should not send merchandise to an address that has not been authorized by Klyvo.

7. Refund Amount

The amount of an approved refund depends on the reason for the request and the applicable circumstances.

Where a full refund is appropriate, the eligible purchase amount will be returned. In other cases, a partial refund or alternative remedy may be offered.

Shipping charges may be treated differently depending on the reason for the refund and applicable legal requirements.

8. Promotional Orders

Purchases made using promotional codes, discounts, bundle offers, or other special pricing may be subject to the conditions associated with the relevant promotion.

If a refund is approved for a promotional purchase, the reimbursement will generally be calculated based on the amount actually paid rather than the product's standard price.

9. Processing Your Refund

Once a refund has been approved, Klyvo will initiate the reimbursement through the payment method used for the original transaction whenever possible.

After we submit the refund, the time required for the funds to become available may depend on the payment processor, bank, card issuer, or other financial institution.

Klyvo does not control processing times imposed by external financial institutions.

10. Refunds and Payment Disputes

If you believe there is an issue with a payment or order, we encourage you to contact Klyvo before opening a dispute with your bank or payment provider.

Our customer service team can review the transaction and, where appropriate, work toward a direct resolution.

This does not affect any rights you may have to use a payment dispute process or other legal remedy.

11. Information Required for a Refund Request

When contacting Klyvo about a refund, please provide enough information for us to identify the transaction.

This may include:

• Order number

• Name associated with the purchase

• Email address used during checkout

• Description of the reason for requesting a refund

• Relevant photographs or other supporting information

Providing accurate information helps reduce unnecessary processing delays.

12. Exceptions and Legal Rights

Certain products or circumstances may be subject to specific refund conditions.

Nothing in this policy is intended to restrict mandatory rights granted to consumers under the laws applicable to their purchase. Where applicable law provides a right to a refund, cancellation, repair, replacement, or other remedy, those rights will remain unaffected.

13. Policy Changes

Klyvo may revise this Refund Policy when necessary to reflect changes in our business practices, services, or applicable legal requirements.

The latest version will be published on this page together with its effective date.

14. Contact

If you have questions about a refund or need assistance with an existing order, please contact Klyvo Customer Support through the customer service channels available on our website.

When contacting us, please include your order information whenever possible so that we can assist you efficiently.