Return and Exchange Policy

Effective Date: September 5, 2026

At Klyvo, we understand that circumstances can arise where a customer needs to return a purchased product or request a replacement. This policy explains the general conditions and procedures applicable to returns and exchanges made through our online store.

1. Requesting a Return

If you wish to return an eligible product, please contact Klyvo Customer Support as soon as possible after receiving your order.

Return requests should include sufficient information for us to identify the purchase and understand the reason for the request.

Depending on the circumstances, we may ask for photographs, order details, or other reasonable information before authorizing the return.

2. Condition of Returned Products

Unless a different standard is required by applicable law, returned products should generally be sent back in substantially the same condition in which they were received.

Where reasonably possible, products should include:

Original packaging
Included accessories
Manuals or documentation
Components supplied with the product

Products that have been unnecessarily damaged, modified, or used beyond what is reasonably required to inspect their condition may be subject to different return conditions.

3. Products Arriving Damaged

If your order arrives damaged, please contact us before attempting to return the product.

We may request clear images of the item and its packaging to help determine the appropriate resolution.

Depending on the circumstances, Klyvo may arrange a replacement, approve a return, provide a refund, or offer another suitable solution.

4. Incorrect Products

If you receive a product that differs from the item purchased, notify Klyvo Customer Support promptly.

After the order has been verified, we will determine the appropriate corrective action. This may include arranging a replacement or providing a refund where applicable.

Please wait for return instructions before sending an incorrectly supplied product back.

5. Exchanges

An exchange may be available when a product qualifies for replacement and the requested alternative is available.

Exchange requests may be considered in cases involving defective merchandise, incorrect products, or other circumstances approved by Klyvo.

If the desired replacement is unavailable, we may instead provide another appropriate resolution, such as a refund.

6. Products That May Not Qualify

Certain products or situations may be excluded from returns where permitted by applicable law.

Examples may include merchandise that:

Has been damaged through improper customer handling
Has been substantially used after delivery
Has been altered or modified
Is missing important components
Is returned in an unsuitable condition
Was specifically identified as non-returnable before purchase

These exclusions do not override statutory consumer rights that may apply to your order.

7. Return Authorization

Klyvo may require customers to obtain return authorization before shipping merchandise back.

If a return is approved, Customer Support will provide the relevant instructions, including the appropriate destination for the package.

Sending an item to an unauthorized address may result in processing delays or prevent us from properly identifying the returned shipment.

8. Return Shipping Costs

Responsibility for return shipping expenses depends on the reason for the return and the circumstances of the order.

When the issue resulted from an error on Klyvo's part, such as sending the wrong product, an appropriate shipping solution may be provided.

For returns arising from personal preference or other customer-related reasons, return shipping costs may be the customer's responsibility where permitted by applicable law.

9. Inspection Process

Once a returned item reaches the designated return location, it may be examined to confirm its condition and verify that it corresponds to the relevant order.

The inspection process may consider the product itself, its accessories, packaging, and the reason provided for the return.

The outcome of the review will determine whether the requested exchange, refund, or other remedy can be approved.

10. Refund Following an Approved Return

When a return results in a refund, reimbursement will generally be made through the original payment method.

The amount returned may depend on the circumstances of the transaction, including applicable shipping charges, deductions permitted by law, and the condition of the returned product.

Further information concerning refunds is available in Klyvo's Refund Policy.

11. Promotional Products and Bundles

Orders purchased as part of a promotion, bundle, discount campaign, or special offer may have additional return conditions.

Where a promotional benefit was provided as part of a qualifying purchase, Klyvo may require the associated promotional item or benefit to be returned or otherwise account for it when processing the request.

The specific conditions presented at the time of purchase will apply where relevant.

12. Items Lost During Return Transit

Customers should use an appropriate shipping method when sending a product back and retain proof of shipment.

If a customer is responsible for arranging the return shipment, Klyvo may request tracking information or proof of postage if the package does not arrive.

13. Consumer Protection Rights

This policy is intended to establish Klyvo's standard return procedures and does not eliminate any rights granted to consumers under mandatory applicable laws.

If local legislation provides additional rights concerning returns, replacements, cancellations, repairs, or refunds, those legal rights will continue to apply.