Shipping policy

Shipping Policy

Last Updated: September 5, 2026

At Klyvo, we aim to make every order straightforward from checkout to delivery. This Shipping Policy explains how orders are prepared, shipped, tracked, and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing includes order verification, product preparation, packaging, and handover to the applicable shipping carrier.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

2. Estimated Delivery Times

After processing, estimated delivery times may vary depending on the destination and shipping method available at checkout.

Typical delivery estimates are:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–15 business days

  • European Union: 8–18 business days

  • Australia and New Zealand: 8–18 business days

  • Other international destinations: 10–25 business days

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may be affected by the destination, carrier operations, customs procedures, weather, holidays, or other circumstances outside Klyvo's control.

3. Shipping Charges

Any applicable shipping costs will be displayed during checkout before the order is completed.

Shipping charges may vary depending on the destination, order characteristics, available shipping method, and applicable promotions.

4. Tracking Information

When tracking is available, Klyvo may provide tracking information once the shipment has been dispatched.

Please note that tracking information may take some time to become active after the carrier receives the package. Initial tracking updates can sometimes take several business days to appear.

Once tracking information has been provided, customers are responsible for monitoring the shipment when necessary and ensuring that the delivery address remains accessible.

5. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fee and may be the responsibility of the recipient.

Klyvo does not control customs processing times or the amount of any applicable import charges.

6. Delivery Delays

Although we work to have orders delivered within the estimated timeframe, delays can occur.

Potential causes include:

  • Customs inspections or clearance procedures

  • Carrier delays

  • Severe weather

  • Public holidays

  • High seasonal demand

  • Transportation disruptions

  • Incorrect or incomplete address information

  • Local delivery restrictions

  • Other circumstances beyond our reasonable control

A delayed shipment does not automatically qualify for a refund or replacement if the carrier continues to show the package as in transit.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an incorrect or incomplete address is provided, please contact Klyvo as soon as possible. We will make reasonable efforts to assist, but changes cannot always be made after an order has entered processing or shipment.

If a package is returned because of an incorrect address, failed delivery attempts, or the recipient's inability to accept the shipment, additional shipping costs may apply before the order can be sent again.

8. Failed or Returned Deliveries

If a carrier is unable to complete delivery and the package is returned to the sender, Klyvo may contact the customer regarding available options.

Depending on the circumstances, a reshipment may require payment of additional delivery charges. If the order is eligible for a refund, any refund will be handled in accordance with our applicable Refund Policy.

9. Lost or Missing Packages

If tracking indicates that an order has been delivered but the customer cannot locate it, we recommend first checking with household members, neighbors, building reception, or the local carrier.

If the package remains missing, please contact our customer support team through the contact information available on the Klyvo website so that the situation can be reviewed.

Any resolution will depend on the circumstances of the shipment and the information provided by the carrier.

10. Damaged Packages

If an order arrives visibly damaged, customers should contact Klyvo promptly and provide relevant details and, where possible, photographs of the package and the product received.

This information may be required to evaluate a replacement, refund, or other appropriate solution.

11. Multiple Shipments

Some orders may be fulfilled or transported in more than one package. In such cases, items from the same order may arrive separately and may have different tracking information or delivery dates.

Receiving one package before another does not necessarily mean that the remaining items are missing.

12. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions imposed by carriers, customs authorities, or local regulations.

If Klyvo is unable to ship an order to the selected destination, we may contact the customer regarding the available options.

13. Changes to This Policy

Klyvo may update this Shipping Policy when necessary to reflect changes in our shipping practices, carrier arrangements, legal requirements, or other operational circumstances.

The latest version published on our website will apply to future orders.

14. Contact

If you have questions about shipping, delivery, tracking, or an existing order, please contact our customer support team through the contact information provided on the Klyvo website.

We will review your request and provide assistance based on the circumstances of your shipment.